Frequently Asked Questions
We can be reached via e-mail at: email@example.com
For each visitor to our Web page, our Web server automatically recognises no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customise the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
“We will provide a warranty to anyone who
owns our product during the warranty period”.
This product has a 6 month replacement warranty. The customer must return the product to base at their cost and a new product will be sent by Novel Ideas and Solutions at our cost.
Damaged stock is not accepted.
The LED is not replaceable.
Damaged stock is to be dealt with through Australia Post.
Note: The product is sent with insurance against damage not theft.
Proof of purchase is required.
“We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.”
Proof of purchase is required
Parcels Within Australia
All parcels are sent via Australia Post.
This is the most cost effective method and has been reliable for 10 years so far!
The shipping cost is a flat rate of $20 for 1-4 inclusive. $40 for 5-8 inclusive.