Novel Ideas and Solutions Warranty Policy
“We will provide a warranty to anyone who
owns our product during the warranty period”.
This product has a 6 month replacement warranty. The customer must return the product to base at their cost and a new product will be sent by Novel Ideas and Solution at our cost.
There is no warranty on batteries as they are provided free and are a consumable.
This product is suitable for the months of millipede activity.
The Lights should not be used during peak summer conditions.
Damaged stock is not accepted.
The use of incorrect bulbs voids warranty on the transformer.
Damaged stock is to be dealt with through Australia Post.
Note: if the product is sent it is insured for damage. Australia post charges an extra $2.95 for a signature delivery.
Therefore bear in mind a delivery agent can leave the product at the location instructed.
Proof of purchase is required.